Shipping, Returns & Exchanges

FREE SHIPPING

Due to the uncertainty surrounding Canada Post, orders to P.O. boxes or remote fly-in areas may experience delays. Please consider using an alternate shipping address or visit our retailer locator to shop in-store. 

We reserve the right to change the carrier based on the address that is provided. Please note shipping times are an estimate and not a guarantee.

Please note: When calculating estimated arrival date, the day your order is shipped, is not an included business day.

Shipping policy

All orders are shipped on business days only; Monday to Friday, excluding holidays.  For further details on when your order will ship, please call us toll-free at 1-855-443-8502 or email us at service@glerups.ca

• Orders will be processed and shipped once credit card authorization is received.

• International - we do not ship any product outside of Canada. For international orders, please visit glerups.com

Shipping - item availability

• For in-stock items, your order will ship within 1-2 business days. 

• On the rare occasion, when we are unable to fill an order, we will let you know by email or phone. The unavailable item will be removed from your order and a refund will be issued on your credit card.

Email me when available

• For certain new styles or out-of stock styles, we’ll take your email address and size and email you when the item becomes available. If, after selecting colour and size, you see a button saying “Email Me When Available,”, simply click and leave us your email address to notify you when the item is back in stock.

Returns & Exchanges

You may exchange or return your online purchase for size, fit, or style reasons 45 days from date of purchase, provided it has not been worn or damaged, treated with any kind of protectant, washed or altered. 

Free returns and exchanges

Please do not tape up the glerups shoe box and return it as the shipping box – use the box that the boots shipped in or something similar. Failure to do this may result in our being unable to issue a refund or exchange.

We cannot guarantee that all sizes and styles will be available for exchange. All exchanges are dealt with on a first come, first service basis.

To Start A Return

To start a refund or exchange please visit the glerups' Returns Portal. 

We will provide a prepaid shipping label for your return. 

Changes to your Order

We do our very best to accommodate requests for changes to orders. The holiday season is no exception. Please note, however, that try as we will, the large volume of orders placed during the season means we cannot guarantee changes.

Any questions or concerns, please call us toll-free at 1-855-443-8502 Monday-Friday between 8:00 am and 5:00 pm and Saturdays 8:00am to 12:00pm, or email us at service@glerups.ca