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Shipping, Returns & Exchanges

Shipping Alert: Delays and service suspensions for shipments to British Columbia and Newfoundland.

Due to the devastating flooding, landslides, and rain carriers have informed us that service to both coasts is running but with delays.  For customers who have already placed an order to Newfoundland or British Columbia, packages will be held by carriers if delivery is not possible.  Please use your tracking number found in your confirmation email and see below links for more information: 

Canada Post Service Alerts and Holiday Schedule

Canada Post Tracking

UPS Service Alerts and Holiday Schedule

UPS Tracking

Shipping delays

All carriers have informed us that due to high volumes there may be delays.Please choose your shipping method carefully as selecting faster shipping methods does not guarantee it will arrive before the holidays.  Glerups Canada is unable to refund for shipping costs associated with paid shipping options (UPS, Purolator etc.) as their delivery times are out of our control.   Thank you for your patience and understanding.

Glerups Extended Holiday Exchange/Return Policy

The Glerups Exchange/Return policy now stretches until February 1, 2022 for exchanges or refunds on any order placed after October 1, 2021 or later. Please note this applies to unworn, boxed products purchased online only.

We cannot guarantee that all sizes and styles will be available for exchange. All exchanges are dealt with on a first come, first service basis. To ensure that you get your desired style and size as quickly as possible, we recommend placing a new order and sending your boots back to us for a refund.

Any questions or concerns, please call us toll-free at 1-855-443-8502 or email us at service@glerups.ca

FREE SHIPPING

Now offering FREE SHIPPING:

We are currently offering FREE SHIPPING with Canada Post Expedited Ground delivery service.

If you would like to select a paid shipping option, we also offer:

  • UPS®Standard

These paid shipping options will be offered at the Checkout stage of your order and costs will be calculated based on your postal code.  

We hope you will be very happy with your new product, however, if you need to make a change, any subsequent returns, exchanges and associated shipping charges will be the responsibility of the customer.  

Please note: When calculating estimated arrival date, the day your order is shipped, is not an included business day.

Shipping policy

All orders are shipped on business days only; Monday to Friday, excluding holidays.  For further details on when your order will ship, please call us toll-free at 1-855-443-8502 or email us at service@glerups.ca

  • Orders will be processed and shipped once credit card authorization is received.
  • International - we do not ship any product outside of Canada. For international orders, please visit glerups.com

Shipping - item availability

  • For in-stock items, your order willship within 1-2 business days. 
  • On the rare occasion, when we are unable to fill an order, we will let you know by email or phone. The unavailable item will be removed from your order and a refund will be issued on your credit card.

Email me when available

  • For certain new styles or out-of stock styles, we’ll take your email address and size and email you when the item is available orback in stock. If you're on the product detail page of a particular item and you see a button saying “Email Me When Available,” simply click it, select the colour and size you are looking for and enter your email. We'll then email you when and if the item(s) come back in stock.

Returns & Exchanges

You may exchange or return your online purchase for size, fit, or style reasons 45 days from date of purchase, provided it has not been worn or damaged, treated with any kind of protectant, washed or altered. 

Simply fill out the Return/Exchange Form below and include with return shipment. 

Download Return/Exchange Form (PDF)

We cannot guarantee that all sizes and styles will be available for exchange. All exchanges are dealt with on a first come, first service basis.

We are here to talk to you! We are available Monday to Friday, from 9:00 am to 5:00 pm EST. Our toll-free number is 1-855-443-8502 or please email us at service@glerups.ca

Changes to your Order

We do our very best to accommodate requests for changes to orders. The holiday season is no exception. Please note, however, that try as we will, the large volume of orders placed during the season means we cannot guarantee changes.

Any questions or concerns, please call us toll-free at 1-855-443-8502 Monday-Friday between 9 a.m. and 5 p.m. EST, or email us at service@glerups.ca

Here’s to a cozy, comfortable holiday! Cheers!

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