Shipping, Returns & Exchanges
FREE SHIPPING
We are currently offering free shipping with Canada Post Expedited delivery service.
If you would like to select a paid shipping option, we also offer:
-
FedEx Ground
These paid shipping options will be offered at the checkout stage of your order and costs will be calculated based on your postal code.
We hope you will be very happy with your new product, however, if you need to make a change, any subsequent returns, exchanges and associated shipping charges will be the responsibility of the customer. Canada Post offers a medium flat rate shipping box that we may recommend.
Please note: When calculating estimated arrival date, the day your order is shipped, is not an included business day.
Shipping policy
All orders are shipped on business days only; Monday to Friday, excluding holidays. For further details on when your order will ship, please call us toll-free at 1-855-443-8502 or email us at service@glerups.ca
-
Orders will be processed and shipped once credit card authorization is received.
-
International - we do not ship any product outside of Canada. For international orders, please visit glerups.com
Shipping - item availability
-
For in-stock items, your order will ship within 1-2 business days.
-
On the rare occasion, when we are unable to fill an order, we will let you know by email or phone. The unavailable item will be removed from your order and a refund will be issued on your credit card.
Email me when available
-
For certain new styles or out-of stock styles, we’ll take your email address and size and email you when the item becomes available. If, after selecting colour and size, you see a button saying “Email Me When Available,”, simply click and leave us your email address to notify you when the item is back in stock.
Returns & Exchanges
You may exchange or return your online purchase for size, fit, or style reasons 45 days from date of purchase, provided it has not been worn or damaged, treated with any kind of protectant, washed or altered.
Please do not tape up the glerups shoe box and return it as the shipping box – use the box that the boots shipped in or something similar. Failure to do this may result in our being unable to issue a refund or exchange.
We cannot guarantee that all sizes and styles will be available for exchange. All exchanges are dealt with on a first come, first service basis.
To Start A Return
To start a refund or exchange please visit the glerups' Returns Portal.
We will provide a prepaid shipping label for your return at a cost of $10 this is deducted off your refund during the process.
Changes to your Order
We do our very best to accommodate requests for changes to orders. The holiday season is no exception. Please note, however, that try as we will, the large volume of orders placed during the season means we cannot guarantee changes.
Any questions or concerns, please call us toll-free at 1-855-443-8502 Monday-Friday between 8:30 a.m. and 4:30 p.m. EST, or email us at service@glerups.ca